We ship to Europe and select international countries. Free standard shipping is automatically applied to all orders 50€ for Portugal & Spain and all orders 120€ for international shipping. Once your parcel has been shipped, you will receive a confirmation email with a tracking number.
All orders are shipped from Portugal, and shipping rates are calculated at checkout.
Please note that any additional duties and taxes incurred at customs are not included in our shipping cost and are the responsibility of the customer.
PROCESSING AND SHIPPING TIMES
Please allow up to 5 business days for order processing. Our products are made in small batches just days before shipping to ensure optimal quality, and we appreciate your patience!
Portugal and Spain: Standard shipments are sent via Correos Express or CTT, with an estimated delivery time of 2-7 business days.
Rest of Europe & UK: Shipped via CTT, with an estimated delivery time of 7-14 business days.
INTERNATIONAL SHIPMENTS
International shipments may take up to 4 weeks to arrive depending on your location and may incur additional taxes, duties, and brokerage fees upon arrival. The customer's total purchase price does not include additional taxes, duties, and additional fees associated with customs clearing. Unfortunately, we cannot be held responsible for any unforeseen delays and additional fees applied to international shipments.
If you don't see your country during checkout, please contact hello@rawcarestudio.com.
CHANGES AND CANCELLATIONS
If you would like to make any modifications to your order, please contact hello@rawcarestudio.com with your order number within 12 hours. We will do our best to accommodate your request. We can not make any changes or cancellations to your order once a order has been shipped.
LOST OR DAMAGED SHIPMENTS
It is the customer's responsibility to ensure that a safe and secure delivery address is provided and that all shipping information is entered accurately. We are unable to refund or replace orders due to incorrect shipping addresses, left, lost, or stolen packages. We will not be held liable for lost packages once proof of delivery has been received, however, please contact us right away and we will do whatever we can to help you locate your package.
If your order arrives in damaged condition, please contact us at hello@rawcarestudio.com with your order number and photos of the damage within 48 hours of receiving for further assistance.
